F11 Bet Privacy Policy — How Your Information Is Kept Safe

F11 Bet collects certain information to provide you with a secure and personalized experience. This information falls into two categories.

Information You Provide Directly

• Identity Information: Name, date of birth, national ID number (collected during KYC verification)
• Contact Information: Mobile number, email address
• Financial Information: bKash/Nagad number, bank account number (for withdrawals)
• Security Information: Password (hashed), security questions and answers
• Communication History: Support Chat, Complaints & Feedback

Automatically Collected Data

• Device Information: Operating system, browser type, screen resolution
• Network Information: IP address, Internet Service Provider
• Usage Data: Pages visited and time spent, buttons clicked
• Gaming Data: Game history, bet amounts, win and loss records
• Transaction Information: Deposit and withdrawal times, amounts, and methods

F11 Bet does not collect any information without reason — every piece of data collected has a specific purpose.

F11 Bet uses your information only for its stated purposes. Details are outlined below:

• Service Delivery: To manage accounts, process payments, and ensure gaming functionality
• Security: To prevent unauthorized access and detect and prevent fraud
• Compliance with Restrictions: Compliance with age verification, KYC, and Anti-Money Laundering (AML) regulations
• Contact: Account updates, important notifications, and customer support
• Service Improvement: Analysing user experience to improve and enhance the platform
• Responsible Gaming: Detects unusual gaming patterns and intervenes when necessary

F11 Bet shares information only in the following limited circumstances:

• Payment Providers: bKash, Nagad, Rocket, or bank — only the information required to complete a transaction is shared
• Game Providers: Providers such as Pragmatic Play and Evolution receive only the session data necessary to run their games
• Security Services: Certain data may be shared with technology partners for fraud prevention and identity verification
• Legal Obligations: When required by a court order, regulatory authority, or national security necessity

All third-party partners are bound by strict confidentiality agreements. They act solely on behalf of F11 Bet for specific purposes — they are not permitted to use your data for their own use.

F11 Bet uses cookies to keep the site running properly and to improve your experience.

Cookie Type

• Essential Cookies: Required for login sessions, language settings, and security — these cannot be disabled
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To understand which pages are used most — no personally identifiable information is revealed

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain parts of the site to not function properly.

F11 Bet uses industry-leading technology and practices to keep your data secure:

• 256-Bit SSL/TLS Encryption: All data transfers occur over encrypted channels
• AES-256 Storage Encryption: All data stored on our servers is encrypted
• Two-Factor Authentication (2FA): An additional layer of security when accessing your account
• Regular Security Audits: Periodic Audits by Independent Security Experts
• Employee Access Controls: Only authorized personnel can access specific data
• Data Backup: Regular backups across multiple secure locations

You have a number of rights regarding your data at F11 Bet, and you can exercise any of them at any time:

To exercise these rights, support@f11bet.bet. F11 Bet will respond within 30 business days.

F11 Bet does not retain any data longer than necessary. The table below shows how long each type of data is kept:

Once the retention period expires, data is securely deleted or anonymised.

F11 Bet may update this Privacy Policy from time to time — due to legal changes, new services, or user feedback. If significant changes are made, you will be notified via your registered mobile number or in-app notification.

The latest version of this policy will always be available on this page. The date of any updates will be noted at the top of the page.