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F11 Bet FAQ — Answers to the Most Frequently Asked Questions

Betting, payments, bonuses, accounts — all your questions answered in one place. Search for what you need or browse by category.

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All Questions Betting Payment Bonus Account

A match being cancelled or abandoned mid-game is frustrating — but F11 Bet has a clear policy for exactly this situation.

For cricket: If the match is abandoned before completing the minimum required overs, the bet will be Void (Cancelled) and the full stake will be refunded to your account.

For Football: If at least 75 minutes of the match have been completed, the bet is settled based on the score at that point. If the match is abandoned before 75 minutes, the bet is void.

Live Betting: Live bets placed during a match are generally voided if the match is cancelled. However, certain in-play event markets (such as "Will there be a run off this ball?") that have already been settled will be resolved independently.

Refunds are typically processed within Within 24 hours is added to your balance. For more details, visit Terms & Conditions See.
Betting
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Viewing your full betting history and transaction records on F11 Bet is quick and easy.

To view your betting history:
1
Log in and click on your account icon in the top right corner.
2
Go to the "My Account" menu.
3
Click on the "Betting History" or "Bet History" tab.
4
Filter by date, sport, or status (won/lost/ongoing).

To view your transaction history: Under the same menu, go to "Transaction History" to view all deposits, withdrawals, and bonus transactions — complete with date, amount, and status.

Data is retained for The last 12 months of. For older records, email us at support@f11bet.bet.
Account
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This happens occasionally — don't worry, your money is not lost. Your deposit will normally appear in your account 5 to 15 minutes shortly after. However, if bank servers are busy, it may take up to 30 minutes.

If it still hasn't arrived after 30 minutes, please:
1
Note the Transaction ID (TrxID) from your bKash/Nagad app.
2
Contact F11 Bet via live chat — provide your TrxID, amount, and the time of the transaction.
3
The support team will verify and manually credit your account within 30 minutes.

Common reasons for a failed deposit:
  • Sent to the wrong account number — always copy F11 Bet's official number directly from the payment page
  • Session timed out — please log in again and submit a new deposit request.
  • BKash server is down — please try again in a few minutes
Minimum Deposit: ৳100 (bKash/Nagad/Rocket)
Payment
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Find all active promotions and bonus offers from F11 Bet directly On the Voucher page. Log in to see personalised offers tailored just for you.

Promotion Update Schedule:
  • Daily Offers: New daily bonuses added every day at 10:00 AM
  • Weekly Offer: Fresh weekly cashback and reload bonuses every Monday
  • Special Events: Special offers are available during major tournaments (IPL, World Cup, Champions League)
  • Seasonal: Big promotions for Eid, Puja, and other special occasions
To receive notifications about new offers: Enable "Promotion Notifications" in your account settings to receive an SMS as soon as a new offer goes live.

Each promotion has its own validity period and wagering requirements — read the details before claiming.
Bonus
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F11 Bet by default In decimal format displays the odds — and it's the easiest format to understand.

Here's how it works:
Winnings = Stake × Odds

Example: You place a ৳100 bet at odds of 2.10.
  • Total return if you win: 100 × 2.10 = ৳210
  • Net profit: 210 - 100 = ৳110
The higher the odds — the less likely the outcome, but the higher the payout if you win.
The lower the odds (1.01 – 1.50) — higher chance of winning, but lower returns.

If you prefer a different format: Go to Settings → Odds Format to switch to Fractional (e.g. 11/10) or American (+110) format.
Betting
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Yes, F11 Bet fully supports both Bengali and English.

Steps to change language:
1
Look for the Language icon in the top menu anywhere on the page — it usually appears as a flag or the label "BD".
2
Select "Bangla (Bangladesh)" from the dropdown.
3
Once the page reloads, the entire site will be displayed in Bangla.

If you change the language while logged in, the preference is saved to your account — it will stay the same the next time you log in. If you're not logged in, it is saved to your browser's cookies.

Customer support is also available in Bangla — just write to us in Bangla via live chat or email and we'll reply in Bangla.
Account
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F11 Bet's referral program is highly rewarding. For every successful referral, you will receive Bonus up to ৳200 Your friend will also receive a welcome bonus.

Conditions for receiving a referral bonus:
  • Your friend must register using your referral code
  • Your friend must make a minimum deposit of ৳500 A first deposit is required
  • At least one bet must be placed using that deposit
To get and use a referral code:
1
Log in → go to "My Referrals" or the "Refer a Friend" section.
2
Copy your unique referral link or code.
3
Send that link to your friend — they'll enter the code when registering.
4
Once the conditions are met, the bonus will be credited to your account within 48 hours.

Maximum per account: 50 users Referrals are allowed.
Bonus
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Can't find the question you're looking for?
Contact support — support@f11bet.bet

F11 Bet FAQ — Why This Page Matters

Whether you're new to online betting or a seasoned player — questions are bound to come up. The F11 Bet FAQ page is built to give Bangladesh players straight, no-nonsense answers to the most common questions. No runaround — just clear, simple English.

Thousands of members are active on F11 Bet every day. The questions they ask most often — about payments, betting rules, bonuses, and account management — are all answered here in detail.

What's covered in this FAQ

This page covers 7 topics in detail. The Betting section addresses questions on match cancellations and odds. The Payment section covers deposit timelines and failed transactions. The Bonus section explains promotions and the referral program. The Account section provides guidance on betting history and changing the site language.

If you can't find your answer here: F11 Bet's Help Centerto get in touch. Our Bangla-speaking support team is available 24/7.

Why F11 Bet Stands Out

Why Millions of Bangladeshis Choose F11 Bet

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Ball-by-ball live odds, over-by-over forecasts, and in-play markets — the richest cricket betting experience in Bangladesh.
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Daily check-in bonuses, reload offers, cashback, and referral rewards — active members get fresh offers every day.
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Earn points on every bet — as your VIP level grows, unlock exclusive bonuses, faster withdrawals, and a dedicated account manager.
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24/7 Support in Bangla
Our Bangladeshi support team resolves any issue in Bangla — via live chat or email, any time of day.
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